Last day to order for Christmas delivery is December 18th!

Questions and customer care

Artisan Sugars Customer Care and Frequently Asked Questions

Browse F.A.Q. Topics

Company information

  • Where are you located?
    Our offices are located in fabulous Las Vegas, NV with operations facilities in Colorado.
  • How can I reach you?
    You can contact Artisan Sugars by phone at (800) 923-6822 Monday - Friday 9:00am - 5:00pm Pacific time,  or by email from our Contact Us page.

Custom sugars

  • How do I place a custom order?
    Visit the Custom Sugars page to learn about our custom options.
  • Can you create a custom shape for my event or business?
    Absolutely! Visit the Custom Sugars page to learn about our custom options.We'll work with you to create the perfect custom shape or logo sugar for your event or business.

Orders

  • What is your return policy?
    We want you to love your purchases! But if you're unsatisfied in any way with your sugars, please contact our Customer Care department using our email contact form. We'll do everything we can to make your experience with Artisan Sugars a delight.
  • What forms of payment do you accept?
    We accept Visa, Mastercard, American Express, Discover, and Paypal.

Products

  • Do you offer sugars made with artificial sweeteners?
    All of our sugars are made with either pure white or turbinado cane sugar. We do not create any products made with artificial sweeteners.
  • How many sugars will I need for my event?
    Coffee and tea sugars: 2-4 sugars per person, Toasting Sugars: 1-2 per person,  
  • What allergens are in your sugars?
    All nut-flavored sugars should be avoided by those with nut allergies. Our sugars are made in a facility that handles NO peanuts, sesame seeds, wheat, soy, milk proteins, or pearl dust (allergen: shellfish). All our sugars are gluten-free.
  • Where are your sugars made?
    Our sugars are made in the USA.
  • How long will my sugars last?
    Store  your sugars in a cool, dry place, and they'll stay perfectly sweet and fresh for three years and beyond. You may notice the color getting lighter if you leave them in a hot spot in direct sunlight.
  • Do you have organic or gluten-free sugars?
    All Artisan Sugars are gluten-free. If you would like to place an order for sugars using organic sugar, please send us a request on our Contact us page.
  • Will Artisan Sugars dissolve in cold beverages?
    You bet! Artisan Sugars are made with very finely ground sugar so they'll dissolve quickly in either hot or cold beverages. Try dissolving one of our Lemon Slice sugars into a glass of ice water. Give it a stir for instant lemonade!

Shipping

  • Do you offer free shipping?
    We offer free shipping  to our mailing list subscribers during promotional events throughout the year. You can subscribe by clicking here.
  • Why does my tracking number have no information?
    There may be a delay between when we ship your package and when it shows up on the shipper's tracking system. If you check the tracking number and don't see shipment information, just give it a few hours and check again.
  • Do you ship internationally?
    Artisan Sugars ships internationally. If your country does not appear on the checkout page, please contact us so that we can help you place your order. International buyers may be subject to import duties, taxes, and/or customs fees which may be imposed by your local government when you receive your package. You are responsible for paying any additional charges for customs clearance. Rates vary by country and by what was ordered so we are not able to supply an estimated cost. Please contact your local post office or customs office to inquire about these charges. We cannot predict how long your package may be held by customs in your country. If you need your sugars by a specific date, please contact us so that we can help you estimate your delivery time.
  • When will my order ship?
    In stock items ship within 1-3 business days. Bulk Box orders ship within 5-6 business days. You'll receive an email with tracking information as soon as your order ships. If you have an important deadline, send a note from the Contact Us page and we'll work with you to get your order there on time. We ship via USPS Priority (2-3 days) or UPS Ground (3-5 days). If you have special delivery needs, please Contact Us.  
  • What shipping methods do you offer?
    You have the option of receiving your package by USPS Priority (2-3 days to arrive once shipped, U.S.), or UPS Ground (3-5 days to arrive once shipped, U.S.).  All methods include a tracking number which is sent via email as soon as your order has shipped.

Wholesale

  • How do I place a wholesale order for my retail store, restaurant, or venue?
    We'd love to speak with you about carrying Artisan Sugars in your shop or featuring our products in your restaurant or hospitality venue. Please visit our Wholesale page to learn more about our program.